There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Please note that expedited shipping is not available via this offer. Im beyond mad over this. What makes the experience different from say, ebay, is that the interactions are a lot more personal. I agreeBUT!. If you dont like the buyers offer, you can decline. Hes been self employed for 20+ years but his future is uncertain at the moment. I told him ok then ship it back and get your refund. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. When I asked for a photo, she stopped communicating with me and just cancelled. Ive been selling on Mercari for a few months now. This is the worse app I have ever used. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. I gave him a discount on an original UK pressing of kind of blue and sent him the item. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Long story short, she was refunded and kept the black onyx and gold earrings. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. Really, couldnt have told me that before?! Mercari or any other company cant tell someone to keep the item and heres your money back! Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition hed ever seen. He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. Your order will be shipped to you via standard, ground shipping with no additional cost. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. Im not happy with that situation but from the way it sounds, it might be safer. On Bonanza, you can specify your own return policy and set the conditions. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. No, Mercari does not cancel orders if the seller does not ship. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Press question mark to learn the rest of the keyboard shortcuts. She would maybe mail me the original 3 bras if she could find them; 6. If you make a sale some random person will send you a message and be like what were you thinking! So I emailed them and gave them the ID and waited. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. . Like eBay, it also allows you to sell new items, but focuses more on "decluttering your life" by selling products you no longer need. Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. He. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. I believe the cancellation would go on their account not yours. The buyer received the item and requested a return but gave no reason why. Once shipped, the seller confirms the shipment. Finally my favorite feature: Offer to likers. Scammed by Mercari!! They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. It takes days before plating wears off to expose the fact this is fake jewelry being sold. I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. That was their policy. Tried on several times to make purchase. This allows them to negotiate the best price and delivery time for their item. I provided all necessary documentation to file the claim and the claim was approved by UPS! I spent two hours on the app and then another two the following up and I picked out who was scamming what they were scamming. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. Amazon takes a huge % of your sales, too huge. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. Listing is easy and you dont have to accept offers from buyers. No one would help me and transfer it in another way. Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. Do a better job at informing the buyer that Mercari is not a Retailer. Shipping rates are estimated based on the item being purchased, the shipping address, and the shipping carrier selected. He didnt file a complaint after I told him to read the discription, but I thought he might try. I live remote and I cannot always make 3 day delivery schedule. With the exception of one item all other items suddenly sold . Thanks. There is no single scam associated with Mercari. I listed a ruby and gold bracelet from the late 1800s. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. I currently sell only on eBay. What happens if seller doesn't ship in 3 days Mercari? So the site is ripe for fraud and scams. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. I was considering trying to sell on Mercari. Does Mercari report your sales to the IRS? Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) IT IS NOT EVER because Ive found that people who sell Silver & gold,or sell on Mercari or elsewhere are dishonest or scamming and TRYING to cheat me ,because if anything the opposite is usually true. After the transaction is rated, no refunds or returns can be made. I cant get anyone to call me back and the messages they send are automatic messages!! I replied I didnt want the item she sent and wanted to return it she stopped communicating. Look below: "What if my item is never shipped? The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. EBay takes a % of your postage charged, really outrageous. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. The lost items broke my heart. Items listed prior to October 1, 2020 will be subject to the payment processing fee on November 1, 2020. I was selling my older authentic purses. Lets boycott them. And pictures showing the manufacturers genuine leather tag. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. Maybe a belt from the Dollar Tree? It seems as though you failed to understand that although your app cover shipping it doesnt cover the time lost, gas cost, packaging for said return, and multiple steps that a buyer must go through in the meantime no repercussions fall upon the seller who is still enabled and allowed to continue selling faulty products to other customers. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. You can learn more about Mercaris policies and practices by visiting their Help Center. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. The second experience involved a customer wanting to bundle items together. Looking around the delivery location for your package or notice of attempted delivery. Great. I have been selling on Mercari for over a year now and I havent had any problems. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. Why is Mercari still allowing her to sell on their platform? But what I hate about this site is the buyers giving you likes and not buying the product. I am a Buyer and Seller on Mercari. Ebay does not do this. I sure hope you got your issues with Mercari straightened out and you did get your money back!! I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. More about Mercaris policies and practices by visiting their help Center problem by sending emails to Mercari but got response... 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