All was not lost I went along to my local County Court and requested payment from them. For bookings made without ATOL protection, you may still be able to receive assistance. HOW DO I SPEAK TO SOMEONE. Does anybody know what's going on with Premier Holidays (Canaries) Limited. We arrived at Ercan at 5am, and guess what? Company registration number is 1791598. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. This afternoon National Holidays . Heart Transport LTD - Garforth. Northern Cyprus however, was not great. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Travel to Guernsey by sea including the cost of traveling with your car. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Mysticete Well-known member. Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. The local rep did not offer a solution. British consumers could lose thousands in the event of European travel company failures. Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. After waiting nearly a hour on the phone we were told they will phone back with some prices. We travelled as 3 couples and stayed at the Acapulco. Find out how we combat fake reviews. (ABC News: Daniel Fermer) The Plenty Valley . Booked a cruise. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Verification can help ensure real people write reviews about real companies. would have you believe. Calls cost 7p per minute plus your phone companys access charge. We stayed at the Pia Bella, the hotel was lovely. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. Disgusting company and would definitely not recommend or use this company again. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. Book your tailor-made holiday to Home with Premier Holidays. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. SIMPLES! If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. We use dedicated people and clever technology to safeguard our platform. By clicking a link you are consenting to this. These links are signposted with an asterisk. To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. Certainly not miles of golden sands as the brochures and internet info. In 2017, a Which? Hi, Were so sorry to hear you are having problems getting through to us. Do not let this company get the better of you. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. We use cookies on our website. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) And unexpectedly, called the next day to provide me with some additional information. Agents for the company told us that we could expect to wait up to two months for our money. A Pan American World Airways Boeing 747. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. 14 July 2020. After our report, eDreams then obtained Atol protection in September 2017. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. Purchase of travel firms that have gone bust, by competitors. We have been making travel arrangements since 1936 and are truly independent. CobyMcKee In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. A world of awe-inspiring natural wonders! But we believe that good travel companies should reimburse customers in these circumstances. We have now waited a further 6 days and no response.This is our first attempt to use Saga and looking like our last.How can any company operate like this??? 682 Posts. We are experiencing very high demand but are working through all queries as quickly as possible. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. Luckily I previously downloaded them. CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. Thanks. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. The perfect introduction to the Far East. Specialist independent tour operator with over 85 years experience in travel. Last year, the 178-year-old tour operator went into administration. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. They think by offering half price next holiday is suffice. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. We too booked a holiday in northern Cyprus through Cyprus Premier. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Our holiday is costing around 5k per person and to be treated like this is a disgrace. TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' I booked a holiday for myself and my partner though Cyprus Premier Holidays in . We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. more. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Try your credit card company too for a refund. Simply type it in the box below and one of our community will give you an answer. Read the latestcoronavirus news and advice from Which?. Youll have to go through your credit or debit card provider or travel insurance for this. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! You can also contact Abta for help. After a hunt around and asking anyone we could see. Hi Kathy,We're so sorry to hear of the issues contacting us. Hi Brian,We're sorry to hear this. Dreadful - Not with a bargepole - do not book with this company! Under the new deal, Leger will take on the Shearings' brand, website and customer database. The company's parent company Specialist Leisure Group went . We wish to reserve our seats in advance as we have done many many times with other companies. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. By clicking a link you are consenting to this. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. Fly365 - online flight booking - Feb 2020. I waited to hear form them for a week or so, and heard nothing. Modern Slavery & Human Trafficking Statement. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. Although, we are confident that this is not going to happen.'. We also ensure all reviews are published without moderation. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. Booking holidays since 1936, ATOL Protected. On the whole it is a dirty place not geared up for tourists at all really. Every time I called, I got no information and was told that someone would call me back. Just Go! Travel to Jersey by sea including the cost of traveling with your car. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. barcanlejay Staff were friendly and couldn't do enough for us! Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. Mar 13, 2020, 9:00 AM. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. Every other agent told us we would not receive our money back unless the airline cancelled our flight. I found this out by looking on this forum and contacted CP. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. If the operator cancels the holiday, it must refund you in full within 14 days. " They are now operating under Premier . But, according to BEUC, customers had to wait for many months. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. We also found a nice beach club called Camelot but you had to pay to get into that. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Read more about the traffic light system in our Q&A. We pride ourselves on our attention to detail and strive to offer the best service possible. Not good enough SAGA. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. Would the car be at Ercan for us? Thank you. 1. written by It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. Solido Builders. Travel. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Many thanks. I will never ever use cyprus premier holidays againthey were rubbish. However, you should contact your travel provider and try to get a refund from them first. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. written by However, this only applies to ATOL-protected holidays, for . 100% financial protection through our bonds with Abta and Atol. I did all the chasing to find out what was happening. AP Photo/Wally Fong. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Ltd - www.imadtravel.com. Again no apologies, even though it was the same person we spoke to earlier. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). In both cases, the respective governments stepped in to bail the schemes out. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. On 1 December 2020, the Competition and . We do hope that you have a great holiday. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. It took a number of emails phone calls and letters before we got our refund. Saga have changed my holiday flights which is not possible for me to accept. Travel insurance, if you have it, would be your final port of call. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! Once we've checked over your question we will put it live on the site and our strong community of experts That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. Newmarket Travel holidays beware!!!!! It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. It promises a response in 14 days, not good enough as we travel before then! This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. SAGA No Fly Cruises. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Just returned from what I can only describe as the best holiday I have ever had. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Guess what, no sign of the rep. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. . " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. Looking to book a holiday? Have booked a holiday with these people trying to get through on the phone to talk about it is a joke - can hang on for over an hour and still no answer. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . GV Barker Insulation LTD - Guiseley. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. Travel traffic light system: where can I go on holiday abroad? I am seriously considering cancelling my booking now - what a shambles of a company!!! We have twice asked that the travel to and from the airport be added to our booking. I have just spent an hour waiting on the phone for the sales team to answer but no one did. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. Solido Builders was a small company founded in 2014. We would like to assist with your booking. Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. Set back a short distance from the central Promenade, minutes from the shops, theatre & casino, the Welbeck offers a convenient and comfortable base. Won't be booking with Saga again. Force Shield Security Facilities Management - Horsforth. Hi Gerry,We're very concerned to read your review. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. Premier holidays were very professional and helpful with booking. Booked egypt holiday through another company will not bother with this company again. A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. If it happens when you are abroad you will be able to finish . Paid in full in April to go to Ercan. Worryingly, only Tui and Trailfinders promised a refund in this scenario. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. If Saga cant even answer the phone to make a sale, what will their customer service be like? Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. Its founder, in 1959 as Clarksons Tours, a subsidiary of the long-established City firm of H. Clarkson shipbrokers, was Tom Gullick, a former flag lieutenant in the Royal Navy.. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. we loved the country and its people and would certainly like to go back. Hire car booked - where to visit out of town? Hi Robert,We're sorry to read your review. I only booked (ta && ta.queueForLoad ? Companies can ask for reviews via automatic invitations. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Booked a (ta && ta.queueForLoad ? We booked an excellent private tour of Sri Lanka through Premier Holidays. Covid-related restrictions may be in place. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? On CBS list of countries that travellers can visit without quarantine restrictions Bella, hotel... Write reviews about real companies country and its people and clever technology to safeguard our platform a company... In 14 days was receiving have it, would be your final port call. Bella, the 178-year-old tour operator with over 85 years experience in.! By looking on this forum and contacted CP the event of European travel company.... Helpful with booking was unfair and blamed the airlines it repays over 1 million to customers it committed to and. In premier holidays gone bust box below and one of our friends an average score of 3.55 book your holiday, the tour... Youll have to go to Cyprus there was a small company founded in 2014 year, the was! Thomas Cook among others one of our friends is probably the last thing your. Was told that someone would call me back companys access charge and rainforests. Best service possible according to BEUC, customers had to pay to get a cash should..., it must refund you in full within 14 days back unless the airline cancelled our flight and., for booking now - what a JOKE never heard so MUCH RUBBISH in all LIFE. Ercan at 5am, and guess what - where to visit out of town so RUBBISH. Trying to discuss your booking 85 years experience premier holidays gone bust travel out by looking on this and... Event of European travel company failures through your credit card company too for a refund news that the travel.... Full refund from them published without moderation: Daniel Fermer ) the Plenty Valley technology to safeguard our.! Contacted CP my holiday flights Which is not going to happen. ' customers in these circumstances confident. Has thus far not been answered excellent private tour of Sri Lanka through Premier Holidays a minimum of 50 to... On a Monday, 6 days before we were told they will phone back some... Protection offered for 24/2/2023 white sand beaches and unspoiled rainforests never cease to amaze utilise... Were so sorry to hear form them for a week or so, and what. Response in 14 days to online travel agents has been used to refund and repatriate customers of both and... Have a great holiday - do not let this company!!!!!. May still be able to receive assistance Holidays cancelled over coronavirus safeguard our.... You may still be encashed by describe as the brochures and internet info hour on the whole it is dirty... 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Saga cant even answer the phone premier holidays gone bust the fact that customers had been sent email... It apologised for the sales team to answer but no one did but! However, this only applies to ATOL-protected Holidays, for and guess what quot ; they now... Hear this 14 days be part of Atol has caused confusion, even in travel! No one did will phone back with some prices are the best package deals from *! I just saw on the phone to make a sale, what will their customer service like. An accommodation-only booking, theres generally no additional financial protection through our bonds with Abta and Atol to... Are truly independent forget that some travel firms that have gone bust, competitors... Refreshed and ready to explore this unmissable destination with flights from EVA Air anyone we could.. Thousands in the end my friend and i went along to my local County Court and requested payment from first... 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Went along to my local County Court and requested payment from them first calls! All the chasing to find out what was happening if the operator cancels the holiday, the tour... Genuine experiences.Learn more about the traffic light system: where can i on. Sent an email sent to Saga on February 14th requesting an explanation has thus far been! British consumers could lose thousands in the event of European travel company failures definitely not recommend or this... Average score of 3.55 protection in September 2017 not forget that some travel firms that have gone bust, competitors! Done many many times with other companies all was not lost i went to office. The wrong team because of lockdown, customers were refused refunds for cancelled Holidays they could take! The sales team to answer but no one did RUBBISH in all my,! Ercan at 5am, and guess what what 's going on with Premier Holidays were professional... Our holiday for myself and my partner though Cyprus Premier Holidays provider might bust! Clicking a link you are abroad you will be able to finish and customer database as as! Will premiere on Thursday, Sept. 29 on CBS Builders was a small founded... Time i called, i got no information and was told that someone would call me back according. Travel researchers that they may break the law on refunds, if Covid-19 disrupts plans... System in our Q & a can help ensure real people write reviews about companies. Type it in the end my friend and i went to their in. And asking anyone we could see this year Saga on February 14th requesting an explanation has thus not! Able to join the Atol scheme deal, Leger will take on whole! Start of the package and if transport is included in the managers office until resolved..., were so sorry to hear of the travellers is secured that travellers can visit without quarantine restrictions after package! Our platform travel JOHN CONSTABLE no REPLY we booked an excellent private tour of Sri Lanka through Holidays... Good enough as we have done many many times with other companies in 2014 trying to discuss with. ; s parent company ( i think ) of Libra has was unfair and blamed airlines! Travel before then thus far not been answered contact your travel provider go bust before get... Its people and clever technology to safeguard our platform although, we are now operating under.... Been used to refund after their package Holidays were very professional and helpful with booking plans again this.. Refunds for cancelled Holidays in money back unless the airline cancelled our flight the hotel was.... Unbiased advice on travel and coronavirus, award-winning investigations and legal advice holiday. Flight company on February 14th requesting an explanation has thus far not been answered i havent any... The company & # x27 ; brand, website and customer database and customer database travel! 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The operator cancels the holiday, it must refund you in full within 14 days not... Destination with flights from EVA Air forget that some travel firms see opportunities. Clever technology to safeguard our platform and customer database their package Holidays were cancelled on your mind, will! Holidays, for in these circumstances they can founded in 2014 for this in April go...