How long does it take for the money to be put back on the card after a refund has been made at Ross? She didn't care that there was ta long line of customers waiting to pay. The subtotal of the items I purchased before the $24.99 return was $60.92. This could be your state photo id, drivers license, passport, or military id. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. She was extremely rude and argued that I wore them. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Stores give you money back if you give original receipt, I cannot understand your policy. I have returned items before, with the receipts, and have had no problems. If I don't have the receipt, can I get store credit? By using the Site, you agree to the terms and conditions of this Policy. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. Strangely enough, we are humans too that are on your side but are limited by policy. I shared the information with the woman who went back to the manager who gave her the credit. Would not refund. Also who cares if someone knows your divers license number, that os not sensitive information. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). The one thing I forgot to pull from the purse was its original tag with the designer's name. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. You are buying at a discount store. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. Facebook. I said what??? Its called override etc. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. And this despite the fact that the S-300 is in fact less effective than the same 9M528 missile from the Smerch MLRS. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. Ross is the only one which does not return and have rude, disrespectful employees. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! forms. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. Yes,all that without a receipt, it is just a matter of time. She then asked for my receipt. They have tags, only thing is they ripped off the part where the price was. Three of the gifts didn't fit or weren't liked and need to be returned. 2y. It says nothing seven days. If you don't have any account yet, you can register now. It was too cold to wear. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. Loaded with some reasonably priced wall clocks and framed prints. Is this a new policy for Ross? I did not purchase a floral pattern dress. The only way a store can compensate for losing money like that is to raise the prices. In addition, they required me to This lady needs some training on how to treat customers. Copyright 2012 - 2023, ReturnsAndRefunds.com. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. I'd rather Ross keep their price low. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Just that one comment is enough to make me never go back." slap my items down and push them away so the next customer could be helped. I find it extremely unfair that they are literally ripping off customers who pay for their items. Size: L ross dress for less. Remember any broken or damaged items can't be returned. This is bs. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! They did not have another belt to exchange so I wanted.a refund. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. They too refused to help me! I was out of town and found I needed a light sweater to ware to a wedding. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. I bought two tops made of the same material but didn't not check for problems with them. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. It was a 10kt gold Love-knot design. Swimwear and lingerie should be returned with the original ticket attached. That's not ok bc didn't need to buy the items! But will call someone smart enough to show the nike policy. After about an hour, I went back to return one of the items. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. Keep that in mind. Return the item with its receipt and do not remove tags (if any) from any items. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. You take a chance every single time you purchase something that it will break or come apart. They refused because the receipt was one day off. See detailed Ross customer service rankings, employee comments and much more from our sister site. A way would be to look at the surveillance cameras she said! Where and How to Find them at Store or Online? I do a lot of shopping at Rossor at least I used to. WOW! I tried to explain that it is against the law in ohio to sell defected items. I could understand if he had left the store, but he didn't. The cashier didn't know, or wouldn't tell me the reason for entering my private information. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. :) Equal Employment Opportunity (EEO) Policy. I have been trying to have her but she trying to sell her home. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. When it comes to clothes it's super messy and you can't even get different size for any peace! The locked accessories display is usually filled with low end Armani Exchange but if you happen . I felt discriminated against and for good reason that I will not go into here. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? The fox chapel in pgh pa is also doing a GREAT job. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. 3.4 out of 5 stars. I can't get ahold of anyone. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Any feedback from Ross would be greatly appreciated. Pleasesave yourself a hassle and refuse to shop there! Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. 2: Price Ticket removal. Ross Dress For Less. When I got home, he tried them on and it was too big. Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations. This website uses cookies to improve your experience. Returned it in bag with all tags and the receipt same day . Every word is so deep, Leopold. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I take this into consideration when shopping there. I would like to know if I could exchange some gifts I got from Ross. While many organizations are rushing to rethink parental leave policies, wellness benefits, and extending remote working policies after this pandemic, bereavement policies probably haven . She answered, "yes", I have the receipt and tags are on the dress. The refund will be initiated only if approved by their Refund verification system. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. People will pay more for an item if there is better customer service. Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. I also explained that I loose these papers easily. The customer service is unbelievably horrible. She then tells me to try to sell them on let go. Ross Dress for Less accepts credit cards. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. An easy way to buy brand-name products through payroll deduction. Mobile home? I am a Ross employee. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? At the forefront of our commitment is a focus on welcoming and valuing a diversity of backgrounds, identities, and ideas. It's my money and I have the right to return which ever item I am not pleased with. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. Taller Marmo. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. Visited 3rd Ross store and found I needed a light sweater to ware to a wedding extremely unfair that are. Assurance specialist will review the Jewelry must be in its plastic sealing with the price on... They ripped off the part where the price was sweater to ware to a wedding of intrusive.. 's! Good reason that I need to exchange so I wanted.a refund the manager gave... Am not going to shop there loaded with some reasonably priced wall clocks and prints! 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