If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. We aim to have normal service resumed as swiftly as possible. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Solo tickets are valid on any bus service across Merseyside. Under 5s travel free in Merseyside. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). I no longer need my ticket can I have a refund ? The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. We are unable to transfer or assign the concession Account to another person or third party. Misuse7.1 My Tickets remain the property of Merseytravel at all times. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . We are sorry for any inconvenience caused. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. 16. Solo tickets are valid across Merseyside. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. Card Number. If your card has been damaged, a replacement fee may be applied. 6. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Day travel, season tickets, group travel and cheap rail travel 2. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. They may be bought as tickets valid for:4.3.1 one week (Trio Young Person Weekly Ticket) which will be valid from the day you first use it; and4.3.2 an academic term (Trio Young Persons Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term. Acceptance of your proof of age is at the sole discretion of the bus operator. No trains are running from the station. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. By purchasing and using a Solo Ticket you accept these Terms. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. You can also track your online ticket purchases and view the status of your ticket and expiry dates. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. By purchasing and using a Solo Ticket you accept these Terms. What is a MetroCard and is it different to a Walrus card? They may be bought as tickets valid for: 4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. The term dates for term time Tickets can be foundhere. August 2018 Adult . Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). 5. SeverabilityEach of the paragraphs within this Agreement operates separately. 5. You can also check the status of your ticket here to make sure that it has not expired. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. We are continually developing the MetroSmart website and will be extending the range of tickets available. 1.3. How do I buy a ticket online? They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. Personal accounts are restricted to a maximum of 4 Users. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. 8. 7. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. 11. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Walrus cards will disappear from circulation over time. But dont worry, if you already have a Walrus card you can carry on using it until it expires. There is a 1 activation charge when you buy your new smartcard. 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Your online account will allow you to buy new tickets quickly and to see details of your online purchases. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Prices vary and are based on your station of origin and destination. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Staffed Merseyrail network stations (except Chester). 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. Refunds will be made by BACs payment, direct to your nominated bank account. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. You can have more than one ticket on your card at any time. The pass is valid until midnight on the date shown on the front of the card. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website. You can just get the Arriva #89 all the way there from Liverpool airport. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. Refunds will be made by BACs payment, direct to your nominated bank account. If you are entitled to a refund, we will process it within threeweeks. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. 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