We've received your submission. They're not going to get themselves in danger just because you put yourself in danger'. She regretted telling her she was not going to die most of all, but she also regretted not being more kind and understanding, the report stated. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". 08:10 GMT 23 Dec 2019. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Reneau had turned in her. They just weren't able to get to her on time, Mitchell said. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Example video title will go here for this video. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Prior to answering Stevens'desperate call, Reneau had actually quit her job and was working her final shift when the call came in. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. . Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? Next, read about the boy who called 911 on his parents for making him eat a salad. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. 5.02am: Responders report they have located the vehicle. 4.41am: Fire department is dispatched to the scene. Stevens called 911 before her death, and Reneau answered her call. pic.twitter.com/gduzYnLada, Susan Morris (@SLMH93) August 30, 2019. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Published August 31, 2019. The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. "I'm scared. Reneau had resigned from the department prior to this incident, . "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. FORT SMITH, Ark. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. Did they find her? Reneau put in her two weeks notice before the woman's drowning, and. FORT SMITH, Ark. I don't know how you didn't see it, you had to go right over it. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." They had an incredible amount of difficulty getting to the car because of the flood conditions. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. To know you have helped someone that needed it gives you a great feeling. I'm going to drown!" The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. When asked why she was leaving her position at the police department, Reneau said she wanted to return to school. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. Absolutely', he said. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. So calm down'. and She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. Stevens had been delivering. "I do think that that played a big role in her death," Diane said. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. She begged for the dispatcher to send help and said she was scared. "I do think that that played a big role in her death," Diane said. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. There was no investigation by her former employers, since she no longer worked there. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. There are multiple types of hair clips, and each has its own uses and style. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? 4.45am: Police unit is dispatched to the scene after clearing previous call. I don't know why you're freaking out. Donna Reneau was working her last shift as a dispatcher for the Fort Smith Police Department on Aug. 24 when she received a call from Debra Stevens, according to KFTA-TV. Meanwhile, the department's investigation into the matter is ongoing. By Rebecca Jane Stokes Written on May 24, 2020. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. 5.16am: Rescue boat arrives and is launched. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. "I do forgive her, even though it's hard," said Rebeca. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. The 911 call was in EXCESS of 20 minutes. and This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. Who is Donna Reneau? When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. Bettering work conditions RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. "We all heard that. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. The audio of the 911 call was. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. "I do forgive her, even though it's hard," said Rebeca. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. She had submitted her two-weeks' notice in early August. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. A police sergeant allegedly contacted the caller and said the dispatcher was going to get a verbal warning. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. FORT SMITH, Ark. "I don't see how you didn't see it, you had to go right over it, so.". She's under water now.'. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. It is so unfortunate that her entire career willbe defined by this single incident. An internal. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Bettering work conditions - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. . Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. When do the clocks change in 2023? Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. An external investigation by an outside agency is also taking place. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. There were nine officers and four 911 dispatchers on duty at the time. We would like to show you a description here but the site won't allow us. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. The family of a woman who drowned while . Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. So calm down'. Would love your thoughts, please comment. Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. Is there maybe things we need to look at in our response? 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. At one point, Stevens got frantic and had this exchange with the dispatcher. First Published: 10:49 AM PDT, September 25, 2019. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. A date has not been set for a memorial service for Stevens. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? 'Am I not on the phone with you trying to get you some help?' 5.58am: Rescuers get to vehicle and remove Stevens' body. Every police officer on duty is busy on other calls. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. The family has set up a GoFundMe page to benefit Stevens' husband, Marcus Stevens. and Reneau's interactions with Stevens made national news. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. So now he is demanding an apology. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? Absolutely,' he said. Hopefully, the changes they make to their policies get them back in the good graces of the people. She's under water now'. FORT SMITH, Ark. To leave an online tribute, visitwww.edwardsfuneralhome.com. Miss Debbie' before saying 'Oh my god. Stevens had been. Ralph R. Ortega For Dailymail.com Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. She told Baker and Solis she would consider a part-time position with the department. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. 5.16am: Rescue boat arrives and is launched. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. An internal. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. and Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, 'You're not going to die. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. We've received your submission. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. Reneau responded. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Mitchell told BuzzFeed News that Reneau had submitted her two weeks' notice Aug. 9. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. Police Chief Danny Baker said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. Ralph R. Ortega For Dailymail.com 4.41am: Fire department is dispatched to the scene. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. 5.00am: 911 call is disconnected between caller and dispatch. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. 4.41am: Fire department is dispatched to the scene. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. When Stevens called, the Fort Smith Police Department staff was stretched thin. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. The. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. 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